Support

Frequently asked questions.

What type of data is available?+

Firmographic and contact-level B2B data. Business emails, titles, seniority, department, company size, industry, technographics (where available), and LinkedIn URLs where available.

Is a subscription required?+

No. ExactReach is pay-per-project. No annual commitment. No expiring monthly credits.

When will the estimate arrive?+

Typically within one business day. Complex requests may take longer — we'll tell you if that's the case.

How many sample records are provided?+

Up to 20 sample records with your quote. The final volume and fields are governed by the approved quotation.

When is payment required?+

Only after you review the estimate, sample and quotation, and approve an option.

What does Verified Data mean?+

Business emails are freshly re-verified close to fulfilment. Invalid emails are removed or replaced according to the order terms.

Can I upload suppression lists?+

Yes. CSV or XLSX files with accounts or contacts to exclude.

Can I request specific companies?+

Yes — upload a target account list (CSV/XLSX) or list them in the request form.

Can international customers purchase?+

Yes. Quotes can be issued in USD, EUR, GBP (configurable).

How is my information protected?+

Files are stored in private object storage with signed, time-limited download links. Session tokens are HttpOnly. Delivery files are never accessible before payment and QA approval.

Can a previous audience be reordered?+

Yes. From your dashboard, duplicate any previous request to reuse its criteria.

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